Return & Refund Policy

SingleBuck Technologies
Last updated: September 1, 2026

General Refund Policy

SingleBuck Technologies provides digital products, online services, website and e-commerce packages, hosting, domain registration, maintenance, development, and other digital services. Because many of these products and services involve immediate provisioning, third-party costs, digital delivery, or work performed on behalf of the customer, purchases are generally considered final once the applicable product or service has been delivered, provisioned, registered, activated, downloaded, or work has commenced.

Where applicable, refund requests may still be considered in accordance with this policy.

Refund Eligibility

A refund may be considered where:

  • A digital product does not function substantially as described;
  • A product cannot be installed or activated as intended;
  • A technical issue prevents use of the purchased product or service and SingleBuck Technologies is unable to reasonably resolve the issue; or
  • SingleBuck Technologies determines that a refund is otherwise appropriate based on the circumstances.

Refund Request Period

Unless different terms are stated for a particular product or service, refund requests must be submitted within 14 days of the original purchase date. Submission of a refund request does not guarantee approval.

Domains Included With Qualifying Packages

Certain SingleBuck Technologies packages may include a complimentary domain registration or domain credit of up to $20 CAD. When a customer redeems this benefit, SingleBuck Technologies may pay registration and related costs upfront on the customer’s behalf.

Once successfully registered, the domain remains registered for the applicable registration term for the customer and is not automatically cancelled, forfeited, or transferred back to SingleBuck Technologies solely because the associated service or package is later cancelled or refunded.

If a refund is approved after an included domain or domain credit has already been redeemed, a $40 CAD Domain Administration & Recovery Fee will be deducted from the approved refund.

This fee covers costs already incurred by SingleBuck Technologies in connection with the domain benefit, including non-refundable registration costs, provisioning, account administration, billing adjustments, cancellation processing, record updates, support, and reasonable administrative work associated with maintaining, releasing, or transferring domain-related services where applicable.

Non-Refundable Products, Costs & Services

Refunds will generally not be provided for:

  • Change of mind after a product or service has been delivered, provisioned, activated, or work has commenced;
  • Domain registrations, renewals, transfers, redemption fees, or other domain-related transactions once submitted or completed;
  • Third-party fees or costs that SingleBuck Technologies cannot recover;
  • Custom development, design, configuration, or modifications already completed;
  • Downloaded or delivered digital products, except where required by applicable law or where SingleBuck Technologies determines a refund is appropriate;
  • Compatibility issues where applicable requirements or limitations were clearly disclosed before purchase;
  • Issues resulting from unsupported third-party plugins, themes, software, services, modifications, or customer-controlled environments; or
  • Work or services already performed on the customer’s behalf.

Promotional & Included Benefits

Complimentary, promotional, discounted, bundled, or included benefits are provided as part of the qualifying purchase and may be subject to separate eligibility requirements.

If the underlying qualifying purchase is cancelled or refunded after such a benefit has been redeemed, SingleBuck Technologies may deduct applicable disclosed fees, non-recoverable third-party costs, or other amounts associated with benefits already provided.

Refund Abuse & Multiple Accounts

SingleBuck Technologies reserves the right to limit or refuse refunds, complimentary benefits, promotional offers, or future purchases where we reasonably determine that an individual or organization is attempting to misuse the refund process or circumvent eligibility requirements.

This may include repeated purchase-and-refund activity, creation or use of multiple accounts to repeatedly obtain introductory, complimentary, promotional, discounted, or included benefits, or other activity reasonably determined to constitute misuse of SingleBuck Technologies services or offers.

Refund Process

To request a refund, please contact:

support@singlebuck.ca

Please include:

  • Your order details;
  • A clear description of the reason for the request; and
  • Your website or domain name, where applicable.

We may request additional information reasonably necessary to investigate or process the request.

Refund Approval & Amount

Refund requests are reviewed individually. Where a refund is approved, the refundable amount may be reduced by applicable disclosed administration fees, domain-related charges, non-recoverable third-party costs, completed work, or other non-refundable amounts described in this policy or in the terms applicable to the purchased product or service.

For example, where a customer has redeemed an included domain benefit before receiving an approved refund, the $35 CAD Domain Administration & Recovery Fee will be deducted from the amount otherwise eligible for refund.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

Changes to This Policy

SingleBuck Technologies may update this policy from time to time. Changes will be posted on this page and the “Last updated” date will be revised accordingly. The terms applicable to a purchase will generally be determined by the policy and other applicable terms in effect at the time of that purchase, except where otherwise required by law.

Contact

SingleBuck Technologies
993-205 Middle Sackville, Nova Scotia, Canada, B4E1S3
support@singlebuck.ca