Refund and Returns Policy

14-Day Refund Policy

Welcome to SingleBuck! We value your trust and strive to provide you with the best experience possible. Please read our refund policy carefully to understand your rights and responsibilities when making a purchase on our website.

Refund Policy Overview

At SingleBuck, we offer a 14-day refund policy for eligible purchases, including digital content. Our goal is to ensure customer satisfaction while maintaining fair use of our services. Below are the terms and conditions of our refund policy:

Eligibility for Refunds

  1. Digital Content Purchases: Refunds for digital content will only be issued under the following conditions:
  • The content was not downloaded or accessed.
  • The content was defective, corrupted, or failed to function as advertised.
  • The purchase was made in error, and you notify us within 14 days of the transaction.
  1. Other Purchases: For non-digital products (if applicable), items must be in their original condition and unused to qualify for a refund.
  2. Timeframe: Refund requests must be submitted within 14 days of the original purchase date.

Non-Refundable Items
Please note that refunds cannot be issued in the following cases:

  • If the digital content has been downloaded, accessed, or consumed.
  • If 14 days have passed since the purchase date.
  • If the issue arises due to user error or incompatibility with your devices that were not disclosed prior to purchase.
  • Promotional or discounted items, unless otherwise stated.

How to Request a Refund
To request a refund, please follow these steps:

  1. Contact our customer support team at info@singlebuck.ca
  2. Provide your order number, proof of purchase, and a detailed explanation of the issue.
  3. Our team will review your request and respond within 3-5 business days.

Processing Refunds

  • Approved refunds will be processed back to your original payment method within 5-10 business days.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Contact Us
If you have any questions about our refund policy or need assistance with a purchase, please don’t hesitate to reach out to us at info@singlebuck.ca. We’re here to help!

Thank you for choosing SingleBuck. Your satisfaction is our priority.