Troubleshooting

Login & Account Issues

Can’t log in

• Reset your password and try again
• Make sure your email address and password are correct
• If 2FA is enabled, confirm the code is entered correctly

Account locked

• Wait a few minutes and try again
• Check whether too many failed login attempts triggered a lockout

Licensing Issues

License won’t activate

• Copy and paste the key again carefully
• Make sure the license is being used on the correct domain
• Check whether the license is already active on another site

License expired

• Renew your license to continue receiving updates and support
• Your product may still work, but update access will stop after expiration

Plugin Not Working

Plugin not showing after installation

• Make sure the plugin is installed and activated
• Refresh your WordPress dashboard
• Check that the plugin ZIP uploaded properly

A feature is not working

• Review the plugin settings
• Make sure your license is active if required
• Check whether the feature depends on another setting being enabled

Performance & Cache

Changes are not showing

• Clear your plugin cache
• Clear your browser cache or hard refresh the page
• Check if server-side cache is still serving old content

The site feels slow

• Review your caching configuration
• Make sure your environment is set up properly
• Check whether another plugin is causing delays

Errors & Display Issues

White screen or crash

• Temporarily disable the plugin and re-enable it
• Check for theme or plugin conflicts
• Review your error logs if available

Layout looks broken

• Clear cache first
• Check for CSS conflicts with your theme
• Test with other plugins temporarily disabled if needed

Growing Product Support

This troubleshooting section will continue to grow as new SingleBuck products and features are added.

• More plugin-specific issues will be added over time
• Product troubleshooting can be grouped into dedicated sections later
• Check back as the knowledge base continues to expand